Refunds & Returns Policy

Thank you for purchasing a handcrafted music box from us. We take pride in the quality and uniqueness of each piece. Please review our refund and return guidelines below.

Returns

Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Return shipments must be sent to:
1314 SW 1st Ave, Suite 5
Fort Lauderdale, FL 33315

Customers are responsible for all return shipping costs. Shipping fees are non-refundable.

Non-Returnable Items

• Sale-priced items are not eligible for refunds.

• Custom or personalized pieces may also be excluded unless defective or damaged.

Replacements

We only replace items that are defective or damaged upon arrival.
If you need a replacement, contact us with your order number and photos of the issue.

Refunds

Once your returned item is received and inspected, we will send you an email confirming receipt. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a standard processing period (varies by bank or card issuer).

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend checking with your financial institution. Refunds may take several business days to post.